Program Description
LeaseRooster sends SMS messages to tenants and prospective renters who have explicitly opted in through the LeaseRooster tenant portal. This program is operated by Lease Rooster Inc.
LeaseRooster is the program operator and the sender of these messages. Your property manager uses LeaseRooster to reach you about your own tenancy. Your mobile number stays with LeaseRooster. We never share it with other companies, sell it, or use it for anyone's marketing. Consent is between you and LeaseRooster for this one program, and it is not shared with any third party.
Message types include:
- Transactional notifications: rent payment reminders, lease renewal alerts, maintenance request updates, and move-in/move-out instructions.
- One-time passcodes (OTP): 6-digit verification codes sent during phone number enrollment to confirm ownership before any SMS communications begin.
- Two-way conversational messages: replies from tenants are routed back to their landlord through the platform.
No marketing or promotional content is sent via this program.
How to Opt In
Tenants opt in by enrolling their phone number in the LeaseRooster tenant portal at portal.leaserooster.com. Enrollment requires three steps:
- Enter your mobile phone number in the portal settings.
- Receive a 6-digit one-time verification code via SMS to confirm you own the number. No further SMS is sent if this step is not completed.
- Check the explicit consent checkbox with the following text:
"I agree to receive SMS notifications from LeaseRooster on behalf of my property manager about my tenancy, including rent reminders, payment confirmations, maintenance updates, and lease notifications. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. SMS Terms: https://www.leaserooster.com/sms-terms"
SMS notifications are not enabled until all three steps are complete. This opt-in is a specific, informed, unambiguous act of agreement by the recipient.
What the Opt-In Screen Looks Like
Consent is collected inside the tenant portal, after the phone number is verified. Below is the actual screen a tenant sees. The tenant checks the consent box, which shows the exact language quoted above, before any SMS is turned on.
Message Frequency
Message frequency varies by account activity. Tenants typically receive 1 to 5 messages per month, depending on lease activity, payment schedules, and maintenance requests. You may receive additional messages during active maintenance or move-in/move-out periods.
Message and Data Rates
Message and data rates may apply. Check with your mobile carrier for details on your plan's messaging and data charges.
How to Opt Out (STOP)
You can opt out of SMS notifications at any time by replying to any LeaseRooster SMS with one of the following keywords:
- STOP
- UNSUBSCRIBE
- CANCEL
- END
- QUIT
Upon opting out, you will receive one final confirmation message:
"LeaseRooster: You have opted out of SMS notifications. No further messages will be sent. Reply START to re-subscribe. Msg & data rates may apply."
No further messages will be sent after you opt out. You can also remove your phone number from your tenant portal account at any time.
Help (HELP)
To receive help information, reply to any LeaseRooster SMS with:
- HELP
- INFO
You will receive the following response:
"LeaseRooster: For help, visit help.leaserooster.com or email [email protected]. Reply STOP to opt out, START to re-subscribe. Msg & data rates may apply."
How to Re-Subscribe (START)
If you have previously opted out, you can re-subscribe by replying:
- START
- SUBSCRIBE
You will receive the following confirmation:
"LeaseRooster: You are now subscribed to SMS notifications for your tenancy. Msg frequency varies. Reply HELP for help, STOP to opt out. Msg & data rates may apply."
Privacy Policy
Your mobile number and SMS consent are used solely to deliver the notifications described in this program. We do not sell or share your phone number with third parties for marketing purposes.
For full details on how LeaseRooster handles your personal information, see our Privacy Policy.
Terms of Service
Use of this SMS program is also subject to the LeaseRooster Terms of Service.
Contact
For questions about this SMS program, contact us at [email protected].