These Terms of Service ("Terms") are a contract between Lease Rooster Inc. ("LeaseRooster," "we," "us") and the person or entity that creates an account or uses our services ("you," "Customer"). By creating an account, clicking "I agree," or using the service, you accept these Terms. If you are agreeing on behalf of a company, you represent that you are authorized to bind it.
1. The service
LeaseRooster is a property-management software platform that helps landlords and property managers manage properties, units, leases, tenants, documents, messaging, and related rental operations. We provide the software; you are responsible for how you use it and for your relationships with your tenants and vendors.
In limited circumstances, primarily to provide support, investigate misuse, or comply with law, authorized LeaseRooster staff may view your account data, including viewing your account the way you see it in a read-only session. We log this access and limit it to read-only review unless you have authorized an action. See our Privacy Policy for the full description.
2. Eligibility & accounts
- You must be at least 18 and able to form a binding contract.
- You are responsible for your account credentials and for all activity under your account, and for the access you grant to teammates and roles. Notify us promptly of any unauthorized use.
- You must provide accurate information and keep it current.
3. Payments & money handling
Subscription fees
Paid plans are billed in advance through our payment processor (Stripe). Fees are non-refundable except where required by law or expressly stated. We may change pricing on prospective notice.
Rent and deposits
Where you collect rent, deposits, or other tenant payments through the platform, those funds move directly between the tenant and you via a third-party payment processor's connected-account facility (Stripe Connect). LeaseRooster never takes possession or custody of, and never holds, your or your tenants' funds. We are a software provider, not a bank, money transmitter, escrow agent, or payment processor, and we are not a party to your lease or rental relationship. Your use of payment features is also subject to the processor's terms.
Application fees
You may enable optional per-application fees on listings. Application fees are collected through Stripe Connect and are routed directly to you (the landlord). LeaseRooster does not retain a portion of application fees. Application fees are non-refundable except where required by law (e.g., California Gov. Code § 1950.6). You are responsible for disclosing the fee amount to applicants and complying with all laws governing application fees in your jurisdiction.
4. Your responsibilities & legal compliance
You are solely responsible for complying with all laws that apply to your rental business, including but not limited to:
- Fair housing. The federal Fair Housing Act and state/local equivalents. You must not use the platform to discriminate against any protected class in advertising, screening, or leasing. We have built fair-housing guardrails into our application template editor (e.g., warning flags for discriminatory language), but you remain responsible for reviewing all screening criteria and listing copy for compliance. Use of our tools does not ensure compliance with fair-housing law.
- Tenant screening & FCRA. If you screen applicants, you are the user of consumer reports under the Fair Credit Reporting Act and applicable state law. You are responsible for: (a) obtaining written consent from the applicant before ordering a report, (b) reviewing the report and applying documented, consistent criteria, and (c) issuing an adverse-action notice within the timeframe required by law if you deny the applicant based wholly or partly on the report. The notice must include the CRA's contact information and the applicant's right to dispute. LeaseRooster will facilitate adverse-action notice generation and delivery, but the notice comes from you, and you are responsible for its accuracy and timeliness.
- Application fees. Where you enable optional application fees on a listing, prospective tenants may be charged a per-application fee (amount set by you). Application fees are routed through Stripe Connect directly to you and are non-refundable except where required by law (e.g., California Gov. Code § 1950.6 caps application fees and may require refunds under certain circumstances). LeaseRooster does not retain a cut of application fees.
- Leases & landlord-tenant law. Security-deposit handling, notices, habitability, eviction, and similar requirements in your jurisdiction. You are responsible for holding security deposits in separate accounts and complying with your state's deposit-handling laws (e.g., return deadlines, itemization). LeaseRooster provides accounting and workflow features but does not hold or control deposits.
No legal advice. Any lease templates, clauses, checklists, or informational content we provide are for convenience only, are not legal advice, and may not fit your situation or jurisdiction. Consult a qualified attorney. Additionally, all templates and content are reviewed for fair-housing compliance at publication, but laws change. You are solely responsible for ensuring all content and decisions comply with federal, state, and local fair-housing laws.
AI-generated suggestions. LeaseRooster may provide AI-generated suggestions (e.g., fair-housing warnings, screening guidance, lease-clause recommendations). These are informational only and not legal, tax, or financial advice. Always consult a qualified attorney before making legal decisions.
5. Customer data & content
You retain ownership of the data and content you put into the platform, including information about your properties, leases, and tenants ("Customer Data"). You grant us a limited license to host, process, and use Customer Data to provide and improve the service and as described in our Privacy Policy. You represent that you have the necessary rights and consents to provide any third-party personal information (such as tenant information) to us.
6. Acceptable use
You agree not to:
- use the service unlawfully or to infringe others' rights;
- upload malware, attempt to breach security, or probe or disrupt the service;
- reverse engineer, resell, or build a competing product from the service; or
- use the service to send unlawful, harassing, or unsolicited communications.
7. Third-party services
The service integrates third parties (for example, payment processing, bank linking, tenant screening, email/SMS delivery, and hosting). Your use of those features may be subject to the third party's terms, and we are not responsible for third-party services. A current list of our sub-processors is available at /subprocessors and is maintained in our Privacy Policy. You are responsible for reviewing and complying with each sub-processor's terms of service. We have executed data-processing agreements with each sub-processor; you may request a copy of any executed DPA for your own compliance review. We do not sell or share your personal information, including your mobile phone number or SMS consent, with third parties for their marketing purposes. See our Privacy Policy and SMS Terms for details.
8. Disclaimers
The service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will meet every legal requirement applicable to your business.
9. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability arising out of or relating to the service will not exceed the amounts you paid us in the twelve months before the event giving rise to the claim.
10. Indemnification
You will defend and indemnify LeaseRooster against claims arising from your Customer Data, your use of the service, your rental relationships, or your violation of these Terms or applicable law (including fair-housing and FCRA obligations).
11. Term & termination
You may stop using the service and close your account at any time. We may suspend or terminate access for breach of these Terms or to protect the service. On termination you may export your Customer Data for a reasonable period, after which we may delete it per our retention practices.
12. Changes to these Terms
We may update these Terms. If we make material changes, we will provide reasonable notice (for example, by email or in-app). Continued use after changes take effect constitutes acceptance.
13. Governing law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, on an individual basis, seated in Delaware; each party waives any right to participate in a class or representative proceeding. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property or confidential information. Nothing in this Section waives or limits any right to seek public injunctive relief or any other non-waivable rights a Customer may have under applicable law.
14. Contact
Questions about these Terms: [email protected].